Fall 2017 Symposium Materials

Special Events and Discounts

The conference committee has put together some great pre-conference activities for Asheville. Additionally, the Visitors Bureau has provided a free discount card for all conference attendees. Check them out below.



Conference Program

Full 2017 Fall Conference Program in PDF format: CLICK HERE

Mobile App


nclgisa dot mobi


Interactive Map of Registered Attendees


Our Business Partners

Sponsor participation adds valuable programs and features to the event, and keeps our conference affordable. Please read this year’s Business Partner List, and be sure to thank them for participating when you stop by their booth!

Conference Sessions by Day


Tuesday, October 24

1:00 pm – Pre-Conference Training
2:30 pm – Pre-Conference Training Refreshments
6:00 pm – Dinner for Pre-Conference Attendees

Wednesday, October 25

8:00 am – Business Partner Registration Begins

9:00 am – Pre-Conference Training

10:00 am – Pre-Conference Training Refreshments

11:00 am – Membership Registration Begins
**Exhibit Hall Opens**

11:30 am – Lunch
(Convention Center Exhibit Hall)

1:00 pm – Welcome and Introductions

1:30 pm – General Session: Keynote Speaker Andi Mann
Public Service in the Age of Digital Transformation
“Digital Transformation” is both a buzzword, and a critical initiative for any organization. In the era of Netflix, Amazon, Facebook, and Uber, constituents increasingly expect agencies to adopt new “digital” technologies and processes — especially among new demographics like millennials and “digital natives”.

So how will you drive digital innovation to improve user and constituent engagement, deliver better services, improve your efficiency, and even create new opportunities for excellence in public service?

This session will examine conceptual and practical applications of “digital” technologies — such as cloud, containers, microservices, automation, APIs, serverless, IoT, big data, analytics, machine learning, and artificial intelligence; and the people and process changes that
enable them — such as Agile and DevOps.

With many “real world” examples from both private and public sectors, you will learn about the critical technologies that are disrupting our world, and how you can use them to drive digital transformation in the public sector.

Please come along to move past the “digital” buzzwords, to learn about these technologies and approaches, how to take ownership of new digital services, and transform your organization.

Andi Mann, Chief Technology Advocate at Splunk, is an accomplished digital executive with global expertise as a strategist, technologist, innovator, marketer, and communicator. With over 30 years’ experience, he is a sought-after advisor, commentator, and speaker. Mann has co-authored two books, and is on Twitter as @AndiMann. (Banquet Hall)

2:45 pm – Refreshment Break
(Convention Center Exhibit Hall)

3:30 pm – Present and Discuss (5 Concurrent Sessions)

Track 1 – Unmanned Aerial Systems (aka DRONES!)
Bill Lewis, Director of Infrastructure Services at Pitt Community College
Christopher Niver, IT Director, City of Conover
Join Christopher Niver and Bill Lewis as they discuss the use of UASs in North Carolina government sector. Come hear the steps Lewis took to achieve his Part 107 Certification, required for government use of drones, as well as the use cases and programs PCC is developing including Criminal Justice programs (crime scene photography, search and rescue, surveillance, etc.), electronics (drone repair and programming), graphic arts (modding/visual customization), insurance/real estate (for survey/picture taking), construction technologies (building and infrastructure inspections), marketing (obvious use cases) and many more. #DRONES, #UnmannedAerialSystems, #Part107Certification (Meeting Room 1)

Track 2 – IT Services
Randy Cress, CIO, Rowan County & Chris McMillan, Analyst, City of Fayetteville
Join us in a panel discussion with cites and counties around the state that are in various stages of their journey for ITIL implementation within their organizations. We will cover starting points, challenges and rewards from working through components of ITIL and how it can provide an overall benefit to your shop. Feel free to share with your journey as we keep this session interactive and informative. There will be new information regarding free ITIL Foundation training during the session.(Meeting Room 2)

Track 3 – Future of IT – HCI, NVMe, and Hybrid Cloud: What does it all mean?
Jason Collier, Co-founder, Scale Computing
With the recent emergence of hyperconverged infrastructure, NVMe controllerless storage, and hybrid cloud as hot topics in the I.T. industry you may be getting a bit confused on what it all means. Join us as we take a step back and look at each of of these offerings and what each one means not only to you and your organization, but the future of the data center. The decisions that you are making today on which vendors you purchase from could have a major impact in a much shorter time frame than you may be thinking. #Hyperconvergence, #HybridCloud, #Storage (Banquet Hall)

Track 4 – What’s Next in GIS
Natalie Walton, GIS Coordinator, City of Greenville
Joseph Ausby, GIS Manager, City of Wilson
How to Construct A Scalable Geospatial Environment with ArcGIS Online – Are you utilizing ArcGIS to its greatest potential? Learn how to develop and deploy web-based ArcGIS Online mapping for any size GIS shop. ArcGIS Online allows for quick and responsive GIS deployment, making ArcGIS Online a valuable tool for all types of GIS organizations. With AGO’s simplified user interface, maps and data are more accessible for all end-users, including your public audience. Natalie Walton will demonstrate key factors in getting the most value out of an AGO Organization account with examples of web maps utilized by the City of Greenville.

Leveraging Geospatial Web Services to Facilitate Practical Application Development – Geospatial applications can provide access to useful and critical data, which can provide communities and its decision makers the ability to make more informed and efficient decisions. The City of Wilson utilizes a mixed environment of open sourced and internally developed data in its applications. Learn how developers can easily access Geospatial REST endpoints and leverage Geospatial data in applications(Meeting Room 4 & 5)

Showcase – ePlus

4:00 pm – Registration Closes

4:30 pm – 6:30 pm – Business Partner Appreciation Reception

4:45 pm – Shuttle start at USCC – last trip at 7:15PM

Thursday, October 26 @ Cellular Convention Center

7:00am – Transportation to arrive at Renaissance Hotel Main Entrance – last trip at 9am 

7:00 am – Breakfast

7:30 am – General Session – NCLGISA 101
Felina Harris, IT Customer Relationship Manager, Mecklenburg County
What do you need to know about NCLGISA? What is at the heart of this great organization? We will focus on some general characteristics and things you need to know about NCLGISA. We will also highlight the core values of this organization—leadership and relationships. What are these core values about? Will you see these values the same again? Well, the choice is yours and the choice is NCLGISA! (US Cellular Center)

8:00 am – Registration Resumes until 11am

8:30 am – Exhibit Hall Opens

8:00 am – Showcase Sessions (5)

Showcase – DNS – Battling APT’s, Malware, and Zero Day Attacks…an Integrated Approach
Wes Prather, Solutions Engineer, DNS
Mark Zimmerman, Sr. Systems Engineer, Palo Alto Networks
Join DNS and Palo Alto Networks in a discussion about the threat landscape and the challenges of addressing ever changing threats. With topics ranging from, “How do I mitigate credential phishing?” to “How can I use SSL Decryption?”, and “How can I prevent ransomware?”. We will cover ways to defend these threats, discuss the threat lifecycle and what mechanisms or technologies can be used to prevent each stage of an attack. This promises to be a timely, interesting and educational experience to all who attend. (Meeting Room 1)

Showcase – Sirius Computer Solutions – Containerization Will Change Your World – What You Need to Know
Rob Libbert, IT Consultant, CISM
Learn about containerization technology, including what it is, how it works, and why it’s being so rapidly adopted across the industry. We’ll also discuss the current vendor landscape (including Docker, OpenShift and AWS), realworld benefits, and real-world “gotcha’s”. At the end of this session you’ll understand what you and your teams need to know in order to begin working with containers in just about any environment. (Meeting Room 2)

Showcase – NWN – Smart Cities and the Evolution of Transportation
Jim Haskins – Cisco IOT
New sensing technologies can monitor the vital signs of Smart+Connected Communities. Intelligent transportation systems, connected vehicles and autonomous vehicles are compelling – and sometimes controversial – topics. Correlating data between these previously siloed systems can unlock information that improves city services and improves the communities we call home. Join this though tprovoking session in visualizing the ramifications of highly disruptive technologies on our communities. (Banquet Hall)

Showcase – DLT Solutions
(Meeting Room 4 & 5)

Showcase – Spectrum Enterprise
(Meeting Room 8 & 9)

9:00 am – Concurrent Sessions (5)

Track 1 – Artificial Intelligence
Randy Cress, CIO, Rowan County
As AI improves, machines continue to understand, improve and make decisions, drawing on the data collections of billions of IoT connected objects to create a ecosystem of devices that are smart. Join us for a fascinating look at artificial intelligence and its possible uses for the public sector. There are misconceptions about AI, so we will review the different sorts of requirements for AI to construct and use technology to fuel your own projects. Worried that AI will replace your job, or will you just perform jobs are were different? Notice: this session outline has been improved with AI. #AI, #SmartEcoSystem, #will_AI_takeover? (Meeting Room 1)

Track 2 – NCLM Update
Chris Nida, Director of Research and Strategic Initiatives, N.C. League of Municipalities
Johanna Reese, Director of Government Relations, NCACC
Johanna Reese will present on major themes affecting counties during the 2017 legislative session, including information technology issues. The North Carolina League of Municipalities is an advocate for municipalities at the state and federal level, and this session will provide an overview of legislative topics that affect not only municipalities but also counties and K-12 organizations. Topics will include legislation the General Assembly is discussing that could affect local governments, including possible budgetary impacts. In addition, the session will include detail on the variety of League services available to municipalities and member counties. #2017LegislativeSession, #AroundtheState, #Legislation, #GeneralAssemblyUpdates, #LeagueServices (Meeting Room 2)

Track 3 – So You Want to Be a CIO?
FACILITATOR Maurice Ferrell, Assistant CPT Director, UNC SOG
Jane Nickles, CIO, City of Greensboro
Mike Taylor, Deputy County Manager / CIO, Pitt County
Brent Messer, M.Sc., CSM, CGCIO. Chief Information Officer City of Chattanooga, TN
Kevin Sherrill, Chief Technology
CIOs from across the state will share their professional career paths. There will be a large spectrum of personalities, experiences and education that will make this session interesting to all that one day would like to be a CIO. (Banquet Hall)

Track 4 – Moving Services to the Cloud
Gary Steeley, Information Technology Manager, Piedmont Triad Regional Council
Moving services to the cloud can offer organizations greater flexibility and efficiency in providing services to the public, but doing so requires careful planning and execution. Through the examination of actual projects, we will look at how an organization can move to the cloud successfully and securely. Topics that will be covered include determining which services to migrate, how to calculate ROI and justify the expense, negotiating with vendors, security, and disaster recovery. #Cloud Migration, #What2Migrate, #MigrationROI (Meeting Room 4 & 5)

Showcase – Davenport Group – Business Continuity in the Datacenter: Where do I even begin?
Brian Moran, Senior Sales Engineer, Davenport Group
As IT professionals in the local government space we are often asked to do more with less. We can all agree that your data is one of your most valuable assets, and classifying that data, protecting that data, and determining what should live where can be a daunting task. When it comes to Backups and Disaster Recovery of your valuable data, doing less with more does not necessarily translate to you sleeping better at night. There have never been more options available to solve your technological problems than there are today, which can be a problem in itself. Between keeping the infrastructure running, and responding to help desk tickets, when do you have time to research what is available to you? Let Davenport Group show you some creative ways to help you do more with less, all the while ensuring your data is safe and accessible in the event of a disaster. Please join us for this interactive discussion where we will cover the various options available to you from on premises solutions, to off premises solutions, to leveraging other government entities’ datacenters to get your primary data out of the region, to possible cloud options. (Meeting Room 8 & 9)

10:00 am – Refreshment Break

11:00 am – Concurrent Sessions (5)

Track 1 – Biometrics for Authentication
Paul Hendricks, SVP/CIO, Virginia Credit Union
This interactive session will discuss the reasoning behind why the Virginia Credit Union decided to invest in biometrics for authentication of members, the return on investment we have seen to date, lessons learned from the implementation and will include time for questions from the audience. #Biometrics, #Authentication (Meeting Room 1)

Track 2 – Laserfiche as a Productivity Tool….Just Click the D*^&% Button!
Melissa Coleman, IT Project Manager, City of Fayetteville
Learn how the City of Fayetteville is utilizing Laserfiche to connect third party applications to expand automation as well as enhance productivity using a systems approach. Laserfiche is much more than an Enterprise Content Management (ECM) system. When integrated with line-ofbusiness software, business processes can run from end-toend without users having to switch between applications manually. With a Laserfiche integration, users can run detail searches, import and scan documents, auto populate metadata and perform other task with a click of a button between applications. #ECM, #Laserfiche, #Connect2ThirdPartyApps (Meeting Room 2)

Track 3 – Innovate, Renovate, or Detonate: Proven Ways to Solve Problems!
Dr. Shannon Tuft, PhD, Associate Professor of Public Law and Government & Director of the Center for Public Technology
What can you learn from hot dog eating champion Takeru Kobayashi, and how can it transform your approach to innovative thinking? This session will focus on the principles found in thought-provoking books, such as Think Like a Freak and Great by Choice, to facilitate a mindset shift to help you tackle daily challenges with a new and refreshing outlook. Problem solving will never be the same once you become a Great Freak! #Innovation, #Thinking, #Freakonomics, #Problem Solving (Banquet Hall)

Track 4 – Ransomware
Gary Steeley, Information Technology Manager, Piedmont Triad Regional Council
Concerned about losing all your data to ransomware? Worried that your security measures are inadequate to deal with emerging threats? This session will focus on technologies and strategies that organizations can use to protect themselves from the constantly changing threat of malware/ransomware that we all face. We will discuss various methods used by malware writers to attack your network and then examine how you can use organizational policies, firewalls, email filters, group policies and other techniques to create a layered defense against those attacks. The emphasis of the session will be strategies that can be easily implemented by any small or medium sized IT organization by leveraging existing IT systems. #Malware, #Ransomware, #Antivirus (Meeting Room 4 & 5)

Showcase – Internetwork Engineering – Basic and Advanced Threat Detection
Jason Smith, IT Security and Compliance Consultant, Internetwork Engineering
The average time to detect an ATP style cyber threat is around 150 days, which is an improvement from years past. Ransomware appears to be an immediate detection, but we’ve learned that Ransomware may just be a symptom, while the attacker still has a silent presence on an organization’s network. A simple question that keeps many CIOs up at night is “Are we breached?” That question becomes harder to definitively answer as the threats increase in sophistication. We will help you answer this question in our presentation, by demonstrating several techniques, processes, and some advanced tools as well. We will be showing some common attack techniques and the best methods to detect them, along with a roadmap of what to do after the threat is detected, which starts the path to incident response. (Meeting Room 8 & 9)

12:00 pm – Lunch

1:00 pm – General Session
Dominick Delfino, Vice President of Worldwide Sales and Systems Engineering for Software Defined Data Center, VMware
(Meeting Room 1)

2:00 pm – Refreshment Break in Exhibit Hall

3:00pm – Concurrent Sessions

Track 1 – “Cityworks” — The Little Software that Could”
Bill Hunter, Senior Business Analyst and IT Project Manager, City of Charlotte
Amy Rockwell, Business Analyst, City of Charlotte, Engineering Department
An outline of how City of Charlotte / Engineering and Property Management has utilized and plans to utilize the Cityworks platform to help better understand our project challenges. #ProjectManagement, #ProjectChallenges (Meeting Room 1)

Track 2 – I Didn’t Know WordPress Could do That!
Darren Goroski, Web Developer, City of Goldsboro
Most of you have heard of WordPress and some of you may be using it. One of the reasons it is so popular is the ease at which it can be set up and deployed. But don’t be fooled, within its simplicity is a highly robust and well documented source code that allows for an infinite number of customizations. Some of our topics will be the benefits of plugins, the advantages of page templates and the power of shortcodes. Come join us for a case study in making WordPress work for you and explore some of our tricks that unleash the true power of WordPress. #WordPress, #Customize, #PHP, #MySQL (Meeting Room 2)

Track 3 – IoT SmartCity Initiatives – Building Smart Communities – Accelerating the Internet of Things Economy in NC
Tom Snyder, Executive Director, RIoT
We are in the midst of just the 4th Industrial Revolution in history. Connected devices and the big data intelligence they enable will fundamentally change every industry, in much the same way that information technology, electricity and mechanized production transformed everyone’s lives. Here lies the problem this generation faces in the midst of a digital transformation: with such a massive overhaul of our systems on the horizon, how will businesses, towns, institutions and the workforce adapt? This session will outline the economic opportunity IoT brings to the cities and towns of NC and offer strategies to lead the data economy nationally and globally. #Internet of Things, #IoT, #Smart Cities, #Wireless, #Sensors, #Big Data, #Artificial Intelligence, #Economic Development, #Blockchain, #Startups, #Entrepreneurship (Banquet Hall)

Track 4 -IT Purchasing – To Bid or Not To Bid: Your Guide to IT Procurement
Dr. Shannon Tuft, PhD, Associate Professor of Public Law and Government & Director of the Center for Public Technology
This interactive session will explore state bidding requirements that do — and do not — apply to procuring IT goods and services, including the optional IT RFP, sole source, piggybacking, and other exceptions to competitive bidding requirements. #IT procurement, #IT purchasing, #IT RFP, #bid law (Meeting Room 4 & 5)

Showcase – Brooks Networking Services – Uh-oh, Now What? When Disaster Strikes
In this session “Uh-oh, Now What? When Disaster Strikes” the focus will be on data protection and recovery strategies to allow you to quickly and calmly recover from the different types of disaster that can occur within your IT environment. Disaster can take many forms and having a business continuity strategy that protects and allows for orchestrated, reliable and testable system are the key to mitigating risk and the impact of data down time and loss. We will discuss various recovery scenarios users and organizations are likely to experience. The session will also include time for Q and A. (Meeting Rooms 8 & 9)

4:00 pm – Business Partner Door Prize Distribution
(Exhibit Hall)

**Exhibit Hall Closes**

5:30 pm – Bar Opens with dinner served at 6pm
(Grand Ballroom by Renaissance)

7:30 pm – 10:00 pmGame Night!
(Grand Ballroom by Renaissance)

Friday, October 27 (@ Grand Ballroom Renaissance by Marriott)

8:00 amBreakfast

9:00 am – Business Meeting

9:30 am – Break/Check Out

10:00 amGeneral Session: Giga Awards
The Local Government Federal Credit Union’s Government Innovation Grant Awards (GIGa) program provides competitive funding to local government entities based on innovation within the organization. The goal of the program is to spur and reward technology-based innovation across governments in North Carolina by offering incentives to those governments engaged in innovative, repeatable endeavors which help improve citizen services by increasing efficiencies, effectiveness, and possibly creating cost savings. More importantly, the grant program elevates the importance of technology in the public sector and results in increased managerial and elected official interest in governmental technology investments. The Local Government Federal Credit Union’s Government Innovation Grant Awards (GIGa) is presented by the UNC School of Government and North Carolina Local Government Information Systems Association (NCLGISA) and is made possible by the generous support of the Local Government Federal Credit Union. Annual Awards are one $10,000 grant to winner and two $2,500 grants to two runner-up entities.

10:45 am – General Session: What Your City Manager Needs to Know about Digital Transformation
Jonathan Feldman, Chief Information Officer, City of Asheville
A rapidly growing and popular city, Asheville has been named a Fodor top travel destination. Under Feldman’s watch, the city has been recognized nationally and internationally, for improving services to citizens and reducing expenses through new practices and technology, receiving the International Economic Development Council’s Excellence in New Media award, the UNC Government Innovation Grant, and the Amazon “City on a Cloud” award.

11:45 am – Evaluations and Prizes

12:00 pm – Adjourn